We stand behind all of our products and your satisfaction is very important to us. All purchases made from SME Marketer Titan Advantage Limited. (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.
Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.
Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfilment centre. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days.
If you are not completely satisfied, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at during the hours of 9 AM – 6 PM EST, Monday through Friday for refund procedures.
All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. If you are attempting to cancel your automatic renewal of SME Marketer or SME Marketer on Demand product, please visit SME Marketer university.com/cancel or SME Marketer ondemand.com/cancel.
If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at during the hours of 9 AM – 6 PM EST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.
Publicity Release; Information Sharing.
By attending any Event, you hereby irrevocably grant to SME Marketer, affiliates, designees, successors, assigns and licensees, the right to film and otherwise record you and use your name, image and likeness in any and all media for any purpose, including, without limitation, advertising and promotional purposes as well as in, on or in connection with future SME Marketer Enterprise events and/or other events produced by SME Marketer or any of SME Marketer ’s affiliates and hereby release SME Marketer and each of the respective designees, successors, assigns, licensees and affiliates from any liability with respect thereto.
If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to SME Marketer Technologies and will not be refunded. Access to any digital product or platform will be removed.
SME Marketer Access
You will receive access to the university training platform for the amount of time that was stated on the product description you purchased. Purchase of a SME Marketer module does not grant rights to the buyer to share, reproduce or resell the product in any way.
If you have subscribed to the individual month-to-month SME Marketer Access program, to cancel your subscription please visit smemarketer.com and select “Individual Account” and follow the prompts. Please be advised, that the cancellation of the monthly subscription is effective in the month in which you have cancelled. There are no refunds regardless of the usage of the product.
Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the top of this page and upon request, we will provide you with information regarding any changes made.